Shipping policy

Free Tracked Shipping on All Orders

We offer free tracked shipping to all our customers with no minimum purchase required.

Processing Time

We aim to process all orders placed before 23:00 on the same day. However, during busy periods, please allow 1–3 business days for your order to be processed.

Orders placed on weekends or holidays will be processed on the next business day (Monday–Friday).

Delivery Time

Once your order has been shipped, estimated delivery times are:

  • UK: 5–7 business days
  • Europe: 5–9 business days
  • UAE & GCC: 6–10 business days

Business days are Monday through Friday, excluding public holidays. Tracking information will be provided via email once your order ships.

Track Your Order

Once your order ships, you will receive an email with tracking information so you can monitor your delivery every step of the way. You can also track your order on our website page here.

Shipping Delays

While we strive to meet our delivery estimates, please note that delivery times may be affected by:

  • Customs clearance procedures (for international orders)
  • Weather conditions or natural events
  • High volume periods (holidays, sales events)
  • Carrier delays beyond our control
  • Global events and geopolitical circumstances beyond our control
  • Active regional conflicts, war, or civil unrest affecting transit routes and carrier operations

If there is a significant delay with your order, we will contact you via email with updates.

Important Notice: Orders Delayed Due to Regional Conflict or Geopolitical Events

Due to the ongoing regional conflict and its impact on shipping routes, carrier operations, and customs processes. Particularly for orders destined for the UAE and GCC, some shipments may experience delays significantly beyond our standard estimates.

Please be aware: Once an order has been dispatched and is in transit, we are unable to intercept, redirect, or recall it. As such, we are unable to process refund requests for orders that are confirmed as in transit by our carrier. This policy applies regardless of the duration of the delay, as transit times may be substantially extended due to circumstances entirely outside our control, including but not limited to: active conflict zones, border closures, re-routing of carrier networks, port congestion, and suspension of flight routes.

We understand this situation may cause frustration, and we sincerely apologise for any inconvenience. Our commitment to you is:

  • We will proactively communicate any known delays affecting your shipment via email.
  • We will do everything within our power to ensure your order reaches you safely.
  • Once your order is confirmed as delivered, our standard 30-day return policy applies in full.
  • In exceptional cases where an order is confirmed as lost, not merely delayed by the carrier, we will work with you to find a fair resolution.

We strongly encourage customers to monitor their tracking updates regularly here (https://www.elvelin.com/apps/track123) and contact us at support@elvelin.com if their shipment appears to have stopped moving for an extended period. We will liaise with the carrier on your behalf.

Order Confirmation

You will receive an order confirmation email immediately after placing your order. If you do not receive this within a few hours, please check your spam folder or contact us at support@elvelin.com.

30-Day Return Policy

We offer a 30-day return policy if you are not happy with your order for any reason. For more information, please see our Return Policy on our website.

Lost or Stolen Packages

Once your package is marked as delivered by the carrier:

  • We cannot be held responsible for lost or stolen packages after confirmed delivery.
  • Please ensure someone is available to receive the package.
  • Consider using a secure delivery location if you will not be home.
  • Contact the shipping carrier directly to file a claim for missing packages.

Wrong Item Received

If you receive the wrong item, please contact us immediately. We will:

  • Send the correct item at no additional cost.
  • Provide a prepaid return label for the incorrect item.
  • Process this as a priority to minimise any inconvenience.

Contact Us

Questions about your order or shipping?
Email: support@elvelin.com
We respond within 24 hours during business days (Monday–Friday).

Important: This policy applies to orders placed through www.elvelin.com. We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated revision date.